:root {
    /* NEW CSS VARIABLES FOR MEMBER REQUESTS */
    --request-primary: #f59e0b;
    --request-secondary: #d97706;
    --request-accent: #fbbf24;
    --ticket-pending: #f59e0b;
    --ticket-progress: #3b82f6;
    --ticket-resolved: #10b981;
    --ticket-closed: #6b7280;
    --complaint-bg: #fef3c7;
    --feedback-bg: #dbeafe;
    --support-bg: #f0fdf4;
    --priority-high: #dc2626;
    --priority-medium: #f59e0b;
    --priority-low: #10b981;
    --helpdesk-gradient-start: #ff9a9e;
    --helpdesk-gradient-end: #fecfef;
}
/* NEW ICON CLASSES FOR FEATURES */
.icon-submit {
    background: linear-gradient(135deg, var(--request-primary) 0%, var(--request-secondary) 100%);
}

.icon-track {
    background: linear-gradient(135deg, #f093fb 0%, #f5576c 100%);
}

.icon-notify {
    background: linear-gradient(135deg, #4facfe 0%, #00f2fe 100%);
}

.icon-resolve {
    background: linear-gradient(135deg, #43e97b 0%, #38f9d7 100%);
}

.icon-photo {
    background: linear-gradient(135deg, #fa709a 0%, #fee140 100%);
}

.icon-transparent {
    background: linear-gradient(135deg, #a8edea 0%, #fed6e3 100%);
}
/* NEW CLASSES SPECIFIC TO MEMBER REQUESTS */
.member-requests-badge {
    background: linear-gradient(45deg, var(--request-primary), var(--request-secondary));
    color: white;
    padding: 4px 12px;
    border-radius: 20px;
    font-size: 0.75rem;
    font-weight: 600;
    margin-left: 8px;
}

.helpdesk-system {
    background: linear-gradient(135deg, var(--helpdesk-gradient-start), var(--helpdesk-gradient-end));
    border: 3px solid #fecaca;
    border-radius: 20px;
    padding: 2rem;
    box-shadow: 0 15px 35px rgba(245, 158, 11, 0.1);
    position: relative;
    min-height: 400px;
}

.helpdesk-header {
    background: linear-gradient(135deg, var(--request-primary), var(--request-secondary));
    color: white;
    padding: 1rem 1.5rem;
    border-radius: 12px 12px 0 0;
    margin: -2rem -2rem 2rem -2rem;
    display: flex;
    align-items: center;
    justify-content: between;
}

.request-ticket {
    background: white;
    border: 2px solid var(--border-color);
    border-radius: 12px;
    padding: 1.5rem;
    margin-bottom: 1rem;
    transition: all 0.3s ease;
    position: relative;
    cursor: pointer;
}

    .request-ticket:hover {
        transform: translateY(-3px);
        box-shadow: 0 8px 25px rgba(245, 158, 11, 0.15);
        border-color: var(--request-primary);
    }

.request-ticket-complaint {
    border-left: 4px solid var(--danger-color);
    background: linear-gradient(135deg, rgba(220, 38, 38, 0.03), rgba(255, 255, 255, 1));
}

.request-ticket-feedback {
    border-left: 4px solid var(--primary-color);
    background: linear-gradient(135deg, rgba(59, 130, 246, 0.03), rgba(255, 255, 255, 1));
}

.request-ticket-service {
    border-left: 4px solid var(--success-color);
    background: linear-gradient(135deg, rgba(16, 185, 129, 0.03), rgba(255, 255, 255, 1));
}

/* NEW ICON CLASSES FOR REQUEST TYPES */
.request-icon-complaint {
    width: 48px;
    height: 48px;
    background: linear-gradient(135deg, var(--danger-color), #b91c1c);
    border-radius: 12px;
    display: flex;
    align-items: center;
    justify-content: center;
    color: white;
    font-size: 1.5rem;
}

.request-icon-feedback {
    width: 48px;
    height: 48px;
    background: linear-gradient(135deg, var(--primary-color), var(--secondary-color));
    border-radius: 12px;
    display: flex;
    align-items: center;
    justify-content: center;
    color: white;
    font-size: 1.5rem;
}

.request-icon-service {
    width: 48px;
    height: 48px;
    background: linear-gradient(135deg, var(--success-color), #059669);
    border-radius: 12px;
    display: flex;
    align-items: center;
    justify-content: center;
    color: white;
    font-size: 1.5rem;
}

.request-icon-maintenance {
    width: 48px;
    height: 48px;
    background: linear-gradient(135deg, var(--request-primary), var(--request-secondary));
    border-radius: 12px;
    display: flex;
    align-items: center;
    justify-content: center;
    color: white;
    font-size: 1.5rem;
}

.request-status-badge {
    padding: 6px 12px;
    border-radius: 20px;
    font-size: 0.8rem;
    font-weight: 600;
    display: inline-flex;
    align-items: center;
    gap: 6px;
}

.request-status-pending {
    background: rgba(245, 158, 11, 0.1);
    color: var(--ticket-pending);
    border: 1px solid rgba(245, 158, 11, 0.2);
}

.request-status-progress {
    background: rgba(59, 130, 246, 0.1);
    color: var(--ticket-progress);
    border: 1px solid rgba(59, 130, 246, 0.2);
}

.request-status-resolved {
    background: rgba(16, 185, 129, 0.1);
    color: var(--ticket-resolved);
    border: 1px solid rgba(16, 185, 129, 0.2);
}

.request-status-closed {
    background: rgba(107, 114, 128, 0.1);
    color: var(--ticket-closed);
    border: 1px solid rgba(107, 114, 128, 0.2);
}

.request-priority-indicator {
    width: 12px;
    height: 12px;
    border-radius: 50%;
    display: inline-block;
    margin-right: 8px;
}

.priority-high {
    background: var(--priority-high);
}

.priority-medium {
    background: var(--priority-medium);
}

.priority-low {
    background: var(--priority-low);
}

.request-submission-form {
    background: white;
    border-radius: 16px;
    padding: 2rem;
    box-shadow: 0 10px 30px rgba(245, 158, 11, 0.1);
    border: 2px solid transparent;
    transition: all 0.4s ease;
    position: relative;
    overflow: hidden;
}

    .request-submission-form::before {
        content: '';
        position: absolute;
        top: 0;
        left: 0;
        width: 100%;
        height: 4px;
        background: linear-gradient(90deg, var(--request-primary), var(--request-accent));
    }

    .request-submission-form:hover {
        transform: translateY(-5px);
        box-shadow: 0 20px 40px rgba(245, 158, 11, 0.2);
        border-color: var(--request-primary);
    }

.mobile-request-demo {
    background: #1f2937;
    border-radius: 20px;
    padding: 1rem;
    box-shadow: 0 15px 35px rgba(0, 0, 0, 0.2);
    position: relative;
    max-width: 300px;
    margin: 0 auto;
}

.mobile-request-screen {
    background: white;
    border-radius: 15px;
    padding: 1.5rem;
    min-height: 350px;
    position: relative;
}

.mobile-request-notch {
    width: 60px;
    height: 20px;
    background: #1f2937;
    border-radius: 0 0 15px 15px;
    position: absolute;
    top: 0;
    left: 50%;
    transform: translateX(-50%);
    z-index: 2;
}

.request-workflow-card {
    background: white;
    border-radius: 16px;
    padding: 2rem;
    box-shadow: 0 10px 30px rgba(245, 158, 11, 0.1);
    border: 2px solid transparent;
    transition: all 0.4s ease;
    position: relative;
    overflow: hidden;
}

    .request-workflow-card::before {
        content: '';
        position: absolute;
        top: 0;
        left: 0;
        width: 100%;
        height: 4px;
        background: linear-gradient(90deg, var(--request-primary), var(--request-accent));
    }

    .request-workflow-card:hover {
        transform: translateY(-8px);
        box-shadow: 0 20px 40px rgba(245, 158, 11, 0.2);
        border-color: var(--request-primary);
    }

.request-step-indicator {
    width: 60px;
    height: 60px;
    border-radius: 50%;
    background: linear-gradient(135deg, var(--request-primary), var(--request-secondary));
    color: white;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1.5rem;
    font-weight: 700;
    margin: 0 auto 1rem;
    position: relative;
    box-shadow: 0 6px 20px rgba(245, 158, 11, 0.3);
}

.request-analytics-card {
    background: white;
    border: 2px solid var(--border-color);
    border-radius: 16px;
    padding: 2rem;
    text-align: center;
    transition: all 0.3s ease;
    position: relative;
    overflow: hidden;
}

    .request-analytics-card::before {
        content: '';
        position: absolute;
        top: 0;
        left: 0;
        width: 100%;
        height: 4px;
        background: linear-gradient(90deg, var(--request-primary), var(--request-accent));
    }

    .request-analytics-card:hover {
        transform: translateY(-5px);
        box-shadow: 0 15px 30px rgba(245, 158, 11, 0.15);
        border-color: var(--request-primary);
    }

.request-stat-number {
    font-size: 2.5rem;
    font-weight: 700;
    background: linear-gradient(135deg, var(--request-primary), var(--request-accent));
    -webkit-background-clip: text;
    -webkit-text-fill-color: transparent;
    background-clip: text;
    display: block;
}

.request-activity-timeline {
    position: relative;
    padding-left: 2rem;
}

    .request-activity-timeline::before {
        content: '';
        position: absolute;
        left: 15px;
        top: 0;
        bottom: 0;
        width: 2px;
        background: linear-gradient(180deg, var(--request-primary), var(--request-accent));
    }

.activity-timeline-item {
    position: relative;
    margin-bottom: 2rem;
    background: white;
    padding: 1.5rem;
    border-radius: 12px;
    box-shadow: 0 4px 15px rgba(245, 158, 11, 0.1);
    border-left: 3px solid var(--request-primary);
}

    .activity-timeline-item::before {
        content: '';
        position: absolute;
        left: -2.3rem;
        top: 1.5rem;
        width: 12px;
        height: 12px;
        border-radius: 50%;
        background: var(--request-primary);
        border: 3px solid white;
        box-shadow: 0 0 0 3px rgba(245, 158, 11, 0.2);
    }

.transparency-indicator {
    display: inline-flex;
    align-items: center;
    background: rgba(245, 158, 11, 0.1);
    color: var(--request-primary);
    padding: 6px 12px;
    border-radius: 20px;
    font-size: 0.8rem;
    font-weight: 600;
    margin-left: 8px;
}

    .transparency-indicator::before {
        content: '👁️';
        margin-right: 6px;
    }

.request-notification-demo {
    background: linear-gradient(135deg, #fef3c7, #fbbf24);
    border: 2px solid var(--request-accent);
    border-radius: 16px;
    padding: 1.5rem;
    position: relative;
    overflow: hidden;
}

    .request-notification-demo::before {
        content: '🔔';
        position: absolute;
        top: -10px;
        right: -10px;
        font-size: 3rem;
        opacity: 0.2;
    }

.request-image-attachment {
    width: 50px;
    height: 50px;
    background: linear-gradient(135deg, #a78bfa, #8b5cf6);
    border-radius: 8px;
    display: flex;
    align-items: center;
    justify-content: center;
    color: white;
    font-size: 1.2rem;
    margin-right: 1rem;
}